Returns & Exchanges
At Acon, we stand by the quality of our sports equipment and offer a 30-day return window to ensure you are completely satisfied with your purchase. Whether it's a trampoline or fitness gear, we want to make sure you have the right tools for your active lifestyle.
Initiate Your Request
Contact our customer support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Equipment
Securely pack the items in their original packaging, ensuring all components, manuals, and protective padding are included to prevent damage during transit.
Ship the Package
Affix the provided shipping label to the box and drop it off at your nearest authorized carrier location or schedule a freight pickup for oversized items.
Receive Your Refund
Once our warehouse inspects the returned gear, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing