Frequently Asked Questions
Everything you need to know about your Acon gear and orders.
What is the standard shipping time for Acon equipment?
Most orders are processed within 1-2 business days. Depending on your location, standard delivery typically takes between 3 to 7 business days for heavy sports equipment.
Do you offer a warranty on your sports products?
Yes, we take pride in our quality. All Acon products come with a comprehensive manufacturer's warranty covering defects in materials and workmanship, with specific durations varying by product category.
What is your return policy for unused gear?
We offer a 30-day return policy. Items must be in their original packaging, unused, and in resalable condition to qualify for a full refund, excluding shipping costs.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna or Affirm to help you get your gear now and pay later.
Are Acon products suitable for professional athletes?
Yes, our equipment is designed to meet high-performance standards, making it suitable for both recreational enthusiasts and professional athletes looking for durable, high-quality training gear.